Maxpeedingrods - Return Policy

Return Policy

We committed to provide good quality products to all our customers. We accept return or exchange within 30 days. No hassle for refund, 15 business days money back guarantee after we received the returned items. We hope that you will be pleased with your purchase. We want you to be happy with the products you got. Your satisfaction is our top priority.

If you are not satisfied with your purchase, please contact us as soon as possible after you received the item. Return shipping address will be provided and you will get the refund after we received the return item. All returned items must be in brand-new condition, unused and with original tags and packaging.

If the return is caused by the consumer, consumer should be responsible for the shipping fee and the restocking fee. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason, no restocking fee to be charged to the consumers for the return of a product.

The reasons you might want to return the item:

1. Item Quality problem:

1). Buyer need to provide pictures or videos to show the problem.

2). Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every return item. After the inspection, if it is the manufacture defective problem, you will get the exchange or refund within 24 hours.

3). If you are not satisfied with our products, please contact us first. We are dedicated to assuring that you will get top quality products and service.

2. You purchased the wrong item/You don't want the item:

1). Restocking fee is needed, the amount will be charged according to the product status.

2). Return postage is undertaken by the buyer.

3). Shipping and handling fee is not refundable.

4). Buyer must contact the sale representative within 14 days after the item arrived.

5). Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

3. Shipping damage:

We only use Yodel, Parcel Force, Royal Mail, P2P, DPD, DHL, UPS, TNT, FEDEX & EMS top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.

4. We shipped the wrong item:

1). Return items must be in original condition.

2). Buyer must contact the sale representative within 7 days after the item arrived.

3). We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.

5. Missing parts:

1). If your shipment arrives and is missing any parts, just contact us within 5 days of the receipt of the order.

2). We will have the replacement items shipped to you from the quickest source available.

6. Cancellations/Refused Delivery:

1).Buyer must contact the sale representative as soon as possible.

2). You may cancel your order free of charge at any time before shipping.

3). If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and restocking fees.

Warranty description:

1). The vast majority of our products are covered by a manufacturer warranty against defects in materials and workmanship.

2). 30 days after shipment, your merchandise is no longer returnable but is still covered by the manufacturer's warranty and subject to the manufacturer‘s warranty policy and procedures.

3). Feel free to contact us first if you find a manufacturing defect with your product.

Order Cancellation Policy

1. Order Processing and Shipping Time

After an order is successfully placed, we begin processing it as soon as possible. Orders may enter the processing stage within a few hours after being placed, and tracking information may be generated during the fulfillment process.

Orders are generally processed and prepared for shipment within 24 hours after the order is successfully placed. Actual processing and shipping times may vary depending on product availability, warehouse location, order volume, weekends, holidays, and other operational factors.

For the purposes of this Order Cancellation Policy, an order will be considered shipped if either of the following applies:

1) The order status in the Order Tracker on our website shows “Shipped”;

2) The customer has received a shipping confirmation email containing tracking information.

Once either of the above conditions applies, the order will be treated as a shipped order under this policy.

2. Order Cancellation Time Limit

Customers may request to cancel an order within 24 hours after the order is successfully placed.

To request a cancellation, please contact our customer service team as soon as possible at SupportAU@maXpeedingrods.com and include your order number.

If the cancellation request is submitted within 24 hours after the order is successfully placed and before the order has actually been shipped, the order will be canceled free of charge.

Because orders may begin processing within a few hours after they are placed, we strongly recommend that customers submit cancellation requests as soon as possible.

3. Orders That Have Already Shipped

Once an order has actually been shipped, it can no longer be canceled directly.

If a customer requests to cancel an order after it has been shipped, please contact our customer service team (email: SupportAU@maXpeedingrods.com) as soon as possible to determine whether shipment interception is possible.

If the shipment can be successfully intercepted, we will process the cancellation accordingly.

If the shipment cannot be successfully intercepted, the order will be handled in accordance with our Return Policy.

A cancellation request submitted within the 24-hour cancellation period does not qualify the customer for free cancellation if the order has already been shipped.

For cancellations or returns due to customer-related reasons, including but not limited to ordering the wrong item, changing their mind, or no longer needing the item, the customer is responsible for: Return shipping costs; and Any applicable restocking fees.

A prepaid return shipping label will generally not be provided for cancellations or returns caused by customer-related reasons.

4. Refused Deliveries

If a customer refuses delivery for reasons other than shipping damage, product defects, or an error on our part, the order will be treated as a customer-initiated return.

For refused deliveries caused by customer-related reasons, the customer may be responsible for:

1) Applicable return shipping costs;

2) Return-to-sender shipping charges;

3) Any applicable restocking fees.

Refusing delivery does not qualify the customer for free return shipping or a full refund.

5. Important Notes

Customers may submit a cancellation request within 24 hours after successfully placing an order.

To help us process cancellation requests as quickly as possible, customers should contact us by email at SupportAU@maXpeedingrods.com and provide their order number.

Orders may begin processing within a few hours after they are placed.

If a cancellation request is submitted within the 24-hour cancellation period before the order has actually been shipped, the order can be canceled free of charge.

If the order has already been shipped, cancellations or returns caused by customer-related reasons will be handled according to our Return Policy, and the customer will be responsible for applicable return shipping costs and restocking fees, even if the cancellation request was submitted within the 24-hour cancellation period.

Return address

PO BOX 4001, BAYSWATER, VIC, 3153

Note:

Please contact customer service for authorization and specific address before returning, unauthorized returns may be refused or delayed.

Some items may need to be returned to the nearest warehouse, customer service will provide the most appropriate return address.

The reasons you might want to return the item:

1. Item Quality problem:

2. You purchased the wrong item/You don't want the item:

3. Shipping damage:

4. We shipped the wrong item:

Information

Customer Service