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We committed to provide good quality products to all our customers. We accept return or exchange within 30 days. No hassle for refund, 15 business days money back guarantee after we received the returned items. We hope that you will be pleased with your purchase. We want you to be happy with the products you got. Your satisfaction is our top priority.
If you are not satisfied with your purchase, please contact us as soon as possible after you received the item. Return shipping address will be provided and you will get the refund after we received the return item. All returned items must be in brand-new condition, unused and with original tags and packaging.
If the return is caused by the consumer, consumer should be responsible for the shipping fee and the restocking fee. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason, no restocking fee to be charged to the consumers for the return of a product.
1. Any returned item(s) without Return authorization will be rejected.
2. Please return your item(s) in original packaging and ensure that all packages are securely wrapped
3. We will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible
4. Upon receipt, all products will be inspected at our discretion in 3-5 business days. Then, the updated result will be informed.
If you have made a mistake on purchase and wish to cancel the order before it is dispatched please contact us by email as quickly as possible.
1. We will ship your order in one business day once the payment is cleared.
2. Tracking number will be uploaded to your MXR customer account within 24 hours after shipment. Meanwhile, you will get the logistics notification mail.
3. Shipping time usually takes 2-7 business days when products available in local warehouses, and 5-25 business days to International addresses.
4. We only ship the item to PayPal verified shipping address. Please make sure your shipping address is the same as PayPal.
5. The package box is shipped randomly.